Frequently Asked Questions
Quick answers to questions you may have
Who We Are
Starflakes is an innovative online grocery store. As a trusted online food and grocery store, we provide a wide range of carefully selected products — from crisp farm-fresh produce and pantry staples to premium export-standard foods, delicious family-sized pots of soup, aromatic herbs and authentic local spices.
And that’s not all! We also offer convenient savings plans that help you stay consistent with your feeding goals and enjoy fully automated food supply — stress-free and right on time!
How it works?
We run two food-sharing sessions every week: FOODSTUFF AND MEAT SHARING (Includes meat: ram, goat, cow, seafood, and frozen foods. Farm fresh items, groceries from trusted brands, spices, soup ingredients, vegetables, herbs, grains, and more).
We buy in bulk at trusted markets, vendors, and farms, then share items among customers to help everyone save more. If market prices drop, you get more quantity for the same price.
Flexible Order & Delivery Schedule
Order Window: We receive orders around the clock with a flexible delivery schedule.
Our premium export-standard foods are expertly processed and delivered within 5–10 business days, ensuring top quality every time. Our delicious family-sized pots of soup are freshly prepared and delivered in just 3 business days — bringing rich, home-cooked goodness straight to your table!
How to Create an Account
- Click “Register”: Find the button at the top right of the homepage.
- Fill Out the Form: Enter your name, email, phone number, and create a secure password.
- Verify Your Email: Check your inbox for a confirmation link and click it to verify your account.
- Start Shopping: Log in and explore our fresh food and grocery offerings!
How do I place an order?
Simply browse our website and add your preferred products to your cart. You can also use the search icon to quickly find any item. Then proceed to checkout and complete your order by selecting your preferred payment and delivery options.
What payment methods are accepted?
We accept secure online payments through credit/debit cards, mobile wallets, and bank transfers.
Is Cash on Delivery (COD) available?
No, we currently only accept online payments.
What is the expected duration of delivery after Payment?
We operate a flexible delivery schedule; check out our delivery days for this week on our homepage. Need help or want something special? Our fantastic support team is always happy to help you sort your order via email or WhatsApp.
Our premium export-standard foods are expertly processed and delivered within 5–10 business days, ensuring top quality every time. Our delicious family-sized pots of soup are freshly prepared and delivered in just 3 business days — bringing rich, home-cooked goodness straight to your table!
Where are you based?
We are based in Lagos, but we deliver to other states and to the diaspora.
Do you do customized order and delivery?
Yes. Kindly send your customized shopping orders, and any extra services via our official WhatsApp line on the website or send them via email.
We will process it and get back to you.
How are fresh products like fruits and vegetables handled?
All fresh items are carefully sourced, hygienically packed, and delivered to maintain their freshness.
Can I track my order?
Yes, you will receive an order tracking number on the website once your order is confirmed.
Can I cancel or modify my order?
Orders can be canceled or modified within one hour after placing them. Simply contact us through our WhatsApp chat on the website or via email.
Do you have a return policy?
We accept returns for damaged, spoiled, or incorrect items. Please notify us within an hour after delivery for a smooth return process. Check out our full refund policy below.
